WE’RE HERE TO HELP
Thank you for contacting Bluegrass Research Lab.
Use the form below for questions about:
• An existing order
• Shipping or tracking
• Damaged, missing, or incorrect items
• Customer-account access
• Payment status
• Product availability
• Certificates of Analysis or available documentation
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ORDER QUESTIONS
When contacting us about an order, please include your order number, the name used during checkout, and a clear description of the issue.
For damaged, incorrect, or missing-item claims, contact us within three calendar days of confirmed delivery. We may request photographs of the shipping package, label, packing materials, and affected product.
RESEARCH-USE QUESTIONS
All products offered by Bluegrass Research Lab are supplied strictly for controlled laboratory, analytical, and in-vitro research.
We cannot provide medical advice, dosing instructions, reconstitution guidance, treatment recommendations, administration instructions, or information regarding human or veterinary use.
Products are not intended for human or veterinary use, consumption, injection, application, diagnosis, treatment, or administration.
RESPONSE TIMES
We work to respond to legitimate customer inquiries as soon as reasonably possible, generally within one to two business days.
Submitting multiple messages about the same issue may delay our ability to respond. Please submit one detailed message and allow time for review.
PRIVACY
Information submitted through this form will be used to respond to your request, provide customer service, protect our website, and maintain appropriate business records as described in our Privacy Policy.
